Coaching options

Types of coaching

You are uniquely you and therefore have different needs in reaching your goals! We offer differ levels of guidance and help ranging from full accountability with 1:1 coaching to being completely independent with workouts and/or nutrition you take at your own pace.

Fulfillment, Returns & Cancellations Policy

Effective Date: 5/21/25
Business Name: STF Fitness, LLC

At STF Fitness, we are committed to helping our clients achieve their goals through personalized, high-quality coaching services delivered online. Please read our policy carefully before purchasing.

Service Fulfillment

• Coaching services are delivered digitally via our official coaching app and/or communication platforms such as [e.g., Zoom, WhatsApp].

• Access to training plans, resources, and communication begins within [24–48] hours after purchase or onboarding, unless otherwise stated.

• You will receive instructions via email on how to access your account and begin your program.
  
  

Cancellations & Refunds

Due to the nature of digital and service-based products, we maintain the following cancellation and refund policy:

1. On Demand Coaching Programs (Monthly/Recurring Subscriptions):

• You may cancel your subscription at any time via the training app or by contacting us at support@stffit.com.

• Cancellations will take effect at the end of your current billing cycle. No refunds are issued for partial months or unused time.

• To avoid future charges, please cancel at least 48 hours before your next billing date.
  
  

2. Group Coaching or Exercise Programming Only Programs (Monthly/Recurring Subscriptions):

• You may cancel your subscription at any time by contacting us at support@stffit.com.

• Cancellations will take effect at the end of your current billing cycle. No refunds are issued for partial months or unused time.

• To avoid future charges, please cancel at least 48 hours before your next billing date.

3. 1:1 Coaching Programs (Monthly/Recurring Subscriptions):

• Please contact us at support@stffit.com or reach out directly to your coach. If signed up with an initial 6 month contract, there is a cancellation policy that states you will owe 50% of the remaining contracted balance.

• If on a month to month basis, cancellations will take effect at the end of your current billing cycle. No refunds are issued for partial months or unused time.

• To avoid future charges, please cancel at least 48 hours before your next billing date.
  
  

4. Missed Appointments or Sessions (not currently available as of 5/21/25):

• If a coaching session is missed or canceled with less than 24 hours notice, it may be forfeited at the discretion of the coach.

• We understand emergencies happen—please communicate with us directly for special considerations.

Service Delivery Failures

If you experience issues accessing your training app, scheduled sessions, or program materials, please contact us at support@stffit.com or 772-732-2953 and we will resolve the issue promptly.

Non-Refundable Services

We do not offer refunds for:

• Completed coaching sessions or consultations

• Accessed or downloaded digital content

• Customized training plans or progress assessments

• Lack of results (results depend on client engagement and adherence)

• One-Time Programs or Packages (e.g., macro calculations, 3 month exercise programming, challenge groups)

Modifications & Rescheduling

• Rescheduling of coaching sessions must be requested at least 24 hours in advance and is subject to coach availability.

• We reserve the right to reschedule or substitute a coach in case of unforeseen circumstances, with notice.

Contact Us

For any questions or concerns regarding this policy or your service, please reach out to:

Email: support@stffit.com

Phone:772-732-2953

Business Hours: Hours vary but expect a response within 48 hours